Thank you for shopping with K.R. Thanga Maaligai (KRT Jewellery). We are committed to providing a smooth and secure shopping experience. Please read our Shipping and Payment Policy for information on how we handle order fulfillment, shipping, and payment processing.

1. Shipping Information

We offer reliable shipping services to ensure that your jewelry reaches you safely and on time.

Shipping Methods and Delivery Time

  • Domestic Orders: We offer Standard Shipping and Express Shipping within India.

    • Standard Shipping: Typically takes 5-7 business days.

    • Express Shipping: Typically takes 2-3 business days.

  • International Orders: We also offer international shipping to select countries. Delivery times vary based on the destination, but typically range from 7-14 business days.

Shipping Charges

  • Shipping fees are calculated at checkout based on the weight of your order and the destination.

  • Free standard shipping may be available for orders above a certain amount (e.g., ₹5000 or more). This offer may vary, so please check for promotions.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders placed after 12:00 PM IST or on weekends will be processed on the next business day.

  • Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.

International Customs and Duties

  • For international orders, customs duties and import taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.

  • Please note that K.R. Thanga Maaligai is not responsible for any delays or issues caused by customs clearance or import regulations in your country.

2. Payment Methods

We offer a variety of secure payment options to make your shopping experience convenient and safe.

Accepted Payment Methods

  • Credit/Debit Cards: We accept all major credit and debit cards, including:

    • Visa

    • MasterCard

    • American Express

    • RuPay

  • Net Banking: We accept payments via major Indian banks through net banking.

  • UPI (Unified Payments Interface): UPI payments are accepted for both Indian and international customers.

  • Cash on Delivery (COD): Available for domestic orders only within India. Please note that COD may not be available for certain products or regions.

  • Wallets & Digital Payments: We accept popular digital wallets and payment services such as:

    • Paytm

    • Google Pay

    • PhonePe

    • Amazon Pay

  • Bank Transfer: Customers can also make direct bank transfers for large orders. Please contact us at krtjewellery@gmail.com for bank details.

Security

  • All transactions are processed through secure payment gateways. We use SSL encryption to protect your payment information during transmission.

  • We do not store your credit card details, and your personal information is kept confidential in accordance with our Privacy Policy.

Currency

  • All prices on our website are listed in Indian Rupees (INR). If you are shopping from outside India, the final charge may be converted to your local currency based on your card issuer’s exchange rate.

3. Order Confirmation and Receipt

  • Once you complete your payment, you will receive an order confirmation email with the details of your purchase and an estimated delivery date.

  • A payment receipt will also be sent after successful payment processing.

4. Failed or Declined Transactions

  • In the event of a failed or declined payment, your order will not be processed. Please verify that your payment details are correct and try again.

  • If the payment is still declined, you may contact your bank or payment provider for assistance.

5. Payment Fraud Prevention

We take fraud prevention seriously. To ensure the security of your transactions, we may request additional information (such as a photo ID or address verification) for high-value orders or suspicious transactions.

6. Order Modifications

Once an order is placed, it cannot be modified. However, if you need to make any changes (such as updating your shipping address or payment details), please contact us immediately at krtjewellery@gmail.com. We will do our best to accommodate your request before the order is processed or shipped.

7. Returns and Refunds

For information about returning an item or requesting a refund, please refer to our Return and Refund Policy

8. Contact Us

If you have any questions regarding shipping or payment, please feel free to reach out to us:

  • By email: krtjewellery@gmail.com

  • By phone: +91 88256 57248 or +91 91596 00007

  • By mail: K.R. Thanga Maaligai, 98 Salai St, Ramanathapuram